top of page

CLINIC FEES AND POLICIES

MISSED APPOINTMENT

IN-CLINIC OR TELEMEDICINE VISIT: If you miss a confirmed in-clinic, video or telephone appointment with our office and do not notify us to cancel, you will receive an invoice for a no-show fee ($50 + GST). This fee is expected to be paid before scheduling another appointment. This no-show fee may be waived if there are extenuating circumstances.

LATE APPOINTMENT

If you are greater than 10 minutes late for your appointment, we may need to reschedule your appointment to another day. This is to ensure prompt service for patients who arrive on-time.

MSP COVERAGE

Most urological procedures and services are covered under the Medical Services Plan (MSP) of British Columbia. Patients not covered under MSP are expected to cover the cost out-of-pocket or through their private insurance company.

UNINSURED SERVICES

Uninsured services not covered under MSP are the responsibility of the patient and/or primary caregiver(s). These include:

  • Insurance forms

  • Notes for employer or school

TEACHING

Dr. Lee holds a faculty position at UBC/UVic for teaching medical students and residents. We hope that you will participate in the training of future doctors. If you do not wish to see a trainee for any reason, please notify our staff when you check-in.

COVID-19 PRECAUTIONS (VICTORIA OFFICE)

  • We are seeing patients in-person by appointment only and using Telemedicine, when appropriate.

  • In keeping with Island Health and the Ministry of Health policies, medical masks are still mandatory for patients and caregivers 5 years of age and older. If you have a medical exemption, please let us know ahead of time.

  • Patients may be accompanied by one caregiver. Please make any necessary childcare arrangements for siblings, if applicable

  • Please wait in your car or feel free to attend a nearby business, while waiting for your appointment. We will call you when it is a suitable time to come into our office waiting room. The preferred contact number will be confirmed ahead of time.

  • Please understand that we are trying our best to protect the health of our patients, staff and their loved ones. We politely ask for your patience during at this time. Thank you!

TECHNOLOGY
To ensure timely documentation and communication with other members of your healthcare team, our office may use software for dictation (Dragon) and AI-powered transcription (Freed AI). If you would like more information or do not wish for these services to be used in your care, please notify us.
ZERO TOLERANCE POLICY

  • A solid patient-physician relationship is built upon mutual respect. Patients, physicians, nurses and office staff also have a right to a safe clinic and workplace environment.

  • Verbal or physical threats, violence or abuse, and/or aggressive behaviours will not be tolerated. 

  • Any patients and/or individuals accompanying them who violate this policy will be asked to leave. In extreme cases, this may also result in termination of the patient-physician relationship, as per CPSBC Practice Standards. 

bottom of page